| 0715-**** | The thermal head of the printer1 is defective. | Upper label printer 1 |
| 0815-**** | The thermal head of the printer2 is defective. | Upper label printer 2 |
| 1015-**** | The thermal head of the bottom label printer (printer4) is defective. | Bottom label printer |
| 1915-**** | The thermal head of the printer5 is defective. | POP printer |



| Error content | The dot (heating element) on the thermal head of the printer is defective. |
| Detail | The sub-error number tells you where the dot defect is occurring. 0001:The area that does not affect printing is defective. 0002:There is a dot defect in the print format. 0003:The barcode cannot be printed properly. 0004:The part that does not affect printing is defective. |
| Solution | Touch [Exec] or [Stop] button. [Exec]: Executes the head check for the next product as well. [Stop]: Does not execute the head check for the next product. |
| Action by user | 0001, 0004: Can be used because it does not affect printing. However, there is a high possibility that other parts will fail due to life expectancy, so contact your dealer. 0002: There is a defect in the print format. It can be used if there is no problem after checking the printed contents of the label. However, there is a high possibility that other parts will fail due to life expectancy, so contact your dealer. 0003: The barcode is cut off. The barcode cannot be read, so contact your dealer. |
| Action by service representative |
0001, 0004: Can be used because it does not affect printing. However, there is a high possibility that other parts will fail due to life expectancy, so replace the thermal head. 0002:There is a dot defect in the print format. It can be used if there is no problem after checking the printed contents of the label. However, there is a high possibility that other parts will fail due to life expectancy, so replace the thermal head. 0003: The barcode is cut off. The barcode cannot be read, so replace the thermal head. |
| Related part | |
| Remarks | “Printer No.1” changes depending on error No. |