Error content

Abnormality of the printer control board (Printer 1: P-1100, Printer 2: P-1001, POP label printer: P-1131, Bottom label printer: P-1131)

Detail

Unable to detect an interrupt signal from the printer control board (P-1163, P-1001, P-1131).
Sub-error "0001" occurs when the front cover is open in DP mode.

Solution

Restore power

Action by user

Restore power

Action by service representative

Printer 1, Printer 2
Check the communication harness between P-1100 (XJ25) and P-1001 (XJ18)
Check for poor connector contact
POP label printer, Bottom label printer
Check the USB communication cable.
Replace the printer control board (Printer 1: P-1100, Printer 2: P-1001, POP label printer: P-1131, Bottom label printer: P-1131)

Related part

Remarks

“Printer No.1” changes depending on error No.